Martin Lewis website tells British Gas customers they could be overcharged unless they take meter reading now

Smart-meter customers have been unable to track their gas and electricity usage for two months

Published

Martin Lewis’ MoneySavingExpert has urged British Gas customers to take an energy meter reading following a major technical glitch on the providers website.

The energy giant admitted to MoneySavingExpert that they are experiencing technical difficulties meaning smart-meter customers have been unable to track their usage history and data.

To ensure Brits aren’t overcharged as a result of the fault, the saving experts advise taking regular, manual readings.

Customers may be particularly wary of keeping an eye on their gas and electricity following Ofgem’s price cap hike earlier this month.

Martin Lewis, founder of MoneySavingExpert
Martin Lewis, founder of MoneySavingExpert
A homeowner turning down the temperature of a gas boiler
A homeowner turning down the temperature of a gas boiler

The average household is now paying nearly £700 a year.

Along with spiralling fuel prices and inflation, this has plunged the UK into a cost-of-living crisis.

Brits have been advised to take measures in the home to improve their energy efficiency and cut their bills down.

Draught proofing and loft insulation have been recommended as well as turning down house temperature.

A British Gas spokesman said: "We’re working to sort this issue and we know that keeping track of energy usage is really important to our customers right now.

"They can still log into the app as normal but the glitch is preventing them from seeing their most up to date usage information. We hope to have this fixed soon.

"This doesn’t affect bills in any way or how consumption is being recorded."