Evri apologises for UK parcel delays with hundreds still waiting for Christmas FOOD deliveries - 'Will never use them again!'

Evri has faced widespread criticism
Evri has faced widespread criticism

Many customers across the country have not received packages on time or at all

Published

Parcel delivery company Evri has apologised amid widespread uproar against the company’s inefficiencies.

Many customers across the country have not received packages on time or at all.

The firm say Royal Mail strikes, staff shortages and bad weather have been key hinderances to their operation.

Labour MP Carolyn Harris slammed the courier in December, saying they were causing “misery” to people in the lead-up to Christmas.

An investigation found customers across the country had not received parcels, despite them being marked as delivered.

Others had reportedly been facing month-ling delays.

Evri told the BBC the backlogs should be cleared “over the next few days”.

Ruby Dawes, from Blackpool, said she will never use the service again after they failed to deliver a Christmas food parcel in time for Christmas, despite ordering it in November.

“I tried every single day to track it down,” she said. “It was full of all Christmas stuff for my daughter. It was all chocolate and nuts and all that.

“Every year up to now we always sent it with Hermes [now Evri] and it’s been great… but [after] this year I will never use them again, never.”

Karen Cubbin, 47, from Chesterfield, told the BBC the service from Evri was “shocking”.

She attempted to send a pair of Adidas limited edition trainers on clothing website Vinted for £200, but they were never delivered.

Paypal refunded the money to the customer.

Karen says it was very difficult to speak to Evri, being offered “just robot chat”.

A spokesperson for Evri said the company continued to be hit by the backlog, blaming industrial action, staff shortages and bad weather conditions.

They defended the company’s record, saying it had delivered more than “three million parcels each day over the Christmas period”.

A statement said: “Despite incredible efforts from all of our people, our service has not been as good as we would have liked, and we are committed to redoubling our efforts this year.”