British Airways flights 'grounded at Heathrow due to global IT failure'

The airline company is yet to issue an official statement

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Tourists claim they have been left stranded at Heathrow after IT issues grounded British Airways flights.

The global IT system failure is causing significant delays, leaving some passengers stuck at the airport for over two hours.

Big Jet TV wrote on twitter. “We’re live at Heathrow and hearing British Airways IT systems are down, globally."

The airline operator replied to a tweet by Christian Hernandez, an investor in sustainable technologies.

British Airways planes are grounded at Heathrow due to 'a global IT systems failure'. Issue date: Friday February 25, 2022.
British Airways planes are grounded at Heathrow due to 'a global IT systems failure'. Issue date: Friday February 25, 2022.

BA wrote "Hi Christian, we're investigating and working hard to resolve a technical issue and apologise for the inconvenience. We will provide further updates as quickly as possible.Chris."

Twitter users posted their confusion, with one user posting: "Terminal 5 all systems down. BA flights on hold."

Another passenger wrote "been stuck at Heathrow for 2.5 hours unable to check in with British Airways due to them experiencing a 'global IT system failure'… no one seems to have answers or know what’s going on."

Passengers at Heathrow Airport T5, London. Picture date: Saturday February 26, 2022.
Passengers at Heathrow Airport T5, London. Picture date: Saturday February 26, 2022.

Travellers using the airline in destinations as far away as Copenhagen also say they have been impacted, as one person tweeted "not just Heathrow … 45 mins and counting with a delightful view of Copenhagen airport."

Sports commentator Clive Tyldesley also posted about being impacted by the fault: "Heathrow is er not working at all."

A source told GB News there was a technical issue which affected Heathrow Terminal 5 and claimed the issue has now been resolved.

A Heathrow spokesman said: "A technical issue which affected British Airways this afternoon has now been resolved. We are working with our airport partners to assist passengers whose journeys have been disrupted and have deployed additional resource in our terminals. Passengers are still advised to check their flight status with British Airways before travelling to the airport due to a number of resulting cancellations. We apologise for any inconvenience caused.”