Airport delays: Nationwide border IT failure resolved

An IT failure disrupting borders nationwide has now been resolved, ending an enxious wait for travellers.
An IT failure disrupting borders nationwide has now been resolved, ending an enxious wait for travellers.
GUY FAULCONBRIDGE
Max Parry

By Max Parry


Published: 24/09/2021

- 14:49

Updated: 14/02/2023

- 11:28

Heathrow, Manchester and Edinburgh airports all reported problems with e-gates

Passengers arriving at airports across the UK have been delayed, as an IT failure has disrupted self-service passport gates.

Heathrow, Manchester and Edinburgh airports all reported problems with e-gates.


The gates allow travellers with biometric passports to pass through border control without a manual inspection.

UK Border Force now say the disruption has been resolved.

"This afternoon a technical issue affected eGates at a number of ports."

"The issue was quickly identified and has now been resolved.We have been working hard to minimise disruption, and apologise to all passengers for the inconvenience caused."

Earlier, Edinburgh Airport had said: “The UK Border Force (UKBF) IT issue is nationwide and UKBF teams are working to resolve this.

“All available UKBF staff are in the arrivals hall to carry out necessary checks and allow passengers to pass through the border as quickly as possible. Thank you for your patience.”

Heathrow Airport confirmed the nationwide issue: “We’re aware of a systems failure impacting the e-gates, which are staffed and operated by Border Force.

“This issue is impacting a number of ports of entry and is not an isolated issue at Heathrow. Our teams are working with Border Force to find a solution as quickly as possible.”

Documentary maker Louis Theroux was among those forced to wait in long queues at the west London airport.

He wrote on Twitter: “Human logjam at Heathrow – apparently all the e gates at all the airports are down? That’s what the man just said.”

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